1 Guidelines

We want developers to have a great experience building on the Tercen Platform. We believe that building a vibrant developer ecosystem around Tercen benefits everyone involved, and helps our mission to make data analysis accessible to a wider community.

We’ve written these guidelines for anyone using Tercen’s products and services, to show you how to use Tercen and our APIs, and to share best practices as we, and you, continue to build new and exciting products and services.

But, like everything in life, there have to be some rules of engagement which is why we’ve drawn up these developer guidelines. Yes, they’re written in legal terms, to protect us and you, but we’ve tried to ensure they are as simple as possible. We want to point you towards opportunities rather than focusing on what can’t be done.

These guidelines sit alongside, and are in addition to our Terms of Service and Privacy Policy so please do make sure you’ve read and understand these documents. If we feel you are misusing our products or services, we reserve the right to withdraw access to our products and services entirely.

Legal text

Before starting work, we’ll ask you to confirm that you’re happy to comply with the spirit and the letter of these guidelines.

Please use Tercen’s products and services responsibly. Our products, services and our brand are really important to us, and we ask that you do not do anything that might damage them.

We expect data produced with Tercen’s products to be represented transparently and honestly. Don’t misrepresent data or metrics created by our products. We expect you to use our products and services to help serve your customers. Don’t re-sell, re-purpose or license, any data obtained from Tercen. Don’t use our products to create a service that competes with Tercen or infringes our copyright. Keeping our customers’ data secure is the most important thing that Tercen does. Don’t use spiders, robots crawlers, data mining or similar tools to scrape the Tercen Website or APIs.

Tercen needs access to monitor your access to our API so don’t block us from doing so. Respect our rate-limits. Don’t overuse our APIs or resources – we expect you to comply with any fair usage guidelines we publish from time to time. If you have an idea as to how our products can be improved or you would like to try something experimental then please let us know and we’d be happy to discuss with you.

You can use our logo and branding where you have the right to do so, but please don’t do anything that could damage our brand integrity or be misleading or confusing to customers - that includes using our logo in any part of your logo, using the Tercen name in your app name or anything else that could be considered an abuse of our branding, logos or copyrighted materials.

Treat your customers and their data responsibly. Keeping our customers’ data secure is the most important thing that Tercen does. We go to considerable lengths to ensure that all data sent to Tercen is handled securely.

We expect others with access to our customers’ data to treat it with the same level of trust and responsibility.

Our terms for developers include:

• You must have appropriate measures in place to protect any information you receive from Tercen against unauthorized access, use, or disclosure.
• You must only use the data you need to build your product or service.
• You must have an end user agreement and a privacy policy in place with respect to each of your customers - and it must be compatible with Tercen’s terms.
• You must ensure you’re meeting all your legal obligations in terms of applicable data protection and consumer protection; don’t use Tercen’s products in connection with data you don’t have permission to process.
• You must be able to meet the requirements of the European Union’s General Data Protection Regulation (GDPR) for any data you process which falls within the scope of the legislation and fulfill subject access requests as required. In addition to breach notifications required under GDPR, you’ll notify Tercen of any personal data breaches within 72 hours of becoming aware of a breach.
• You must grant Tercen permission to audit your data processing activities. This can include independently produced audit reports.

As our developer platform and business evolves, so too will these guidelines. We’d love for you to get in touch if you’ve any feedback or suggestions for how we can make them better.

We know that occasionally things can go wrong and mistakes can be made. If at any time you are concerned that these guidelines may have been breached, please do notify us as soon as you become aware. These guidelines may change over time, so do come back and check periodically.

Thanks for reading this far - we’re excited to see what you’ll build!